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Global Network Operations Security Tier 1 (NOSC) Technician

Location: 

Tampa, FL, US, 33607

Job ID: 104469 

 

The Leonardo DRS Global Enterprise Solutions business delivers world-class mission-critical satellite communications and security solutions with unmatched reliability and support anywhere in the world.

Global Network Operations Security Center (NOSC) Tier 1 Technician 
Opportunity Summary 
Tampa, FL
GES (Global Enterprise Solutions) line of business operates a secure primary 24x7x365 Network and Security Global NOSC in Tampa, FL and a COOP Operations Center in Dulles, VA. An integral part of the team, the Technician’s tasking may include shift work, weekends, and holidays. Support functions provided by the Global NOSC (GNOSC) include NOC level 1/tier 1 functions. The Technician I will execute these functions on multiple complex end-to-end networks comprised of satellites, teleports, gateways, data centers, terrestrial POPs, microwave LOS links utilizing ticketing, monitoring and control systems and network specific tools. GES operates its own Global MPLS Network called GCN, which provides an overlay for many of the complex end-to-end networks the tier I will be required to monitor.
Primary & Essential Accountabilities
•    Activate and authorize remote satellite terminals access to include peak and Pol alignment of satellite terminals.
•    Monitor and/or respond to satellite interference. Coordinate internally and with Satellite Operators as required.
•    Monitor all elements of TDMA and SCPC satellite links at various teleports and Microwave LOS networks.
•    Provide option files and configuration capabilities for multiple iDirect networks.
•    Ability to transmit/receive required documentation, outage notifications, link budgets, etc. via Classified systems.
•    Monitor all elements of the GES Global Communications Network (GCN) and work with various data centers, teleports, and terrestrial vendors.
•    Disseminate information regarding planned maintenance performed by terrestrial vendors and commercial teleports.
•    Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, and equipment integration or testing.
•    Open, track, escalate (if required) and close related trouble tickets for all the above functions.
•    Develop, implement, and maintain policies and procedures as relates to each customer/end user for both primary and COOP Operations Center locations.
•    Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
•    Work with various internal engineering teams to store and update technical documentation as relates to all networks.
•    Field after- hours IT calls and reset passwords for authorized users and assist with resolving customer issues.
•    Protect organization's value by preserving the confidentiality of information.
•    Adhere to all prescribed security policies to the level of Secret classification.
•    Operate remote GNOSC Kit from home environment during emergency situations.
Qualification Requirements
•    Associates degree in wireless communication, network engineering, computer science or related field with at least two years progressively complex network systems engineering experience or equivalent combination of education/training and experience.
•    Security + certification is required or ability to obtain within 90 days of hire.
•    Network + certification is required or ability to obtain within 90 days of hire.
•    Proven experience and expertise in satellite and network troubleshooting exhibiting strong analytical and problem-solving skills.
•    Strong verbal, written and interpersonal communication skills with ability to work independently or in a team environment with end users and all levels of management.
•    Candidate must have experience managing and supporting iDirect hub solutions, TCP/IP to include general networking concepts and SATCOM/RF concepts.
•    Knowledge of current IT systems/platforms, operating systems, applications, and security methods.
•    Ability to guide and mentor junior technicians and provide continual process improvement.
•    Active U.S. Government Department of Defense (DoD) Secret level security clearance with the ability to obtain and maintain Top Secret level.
Qualification Preferences
•    Prior SATCOM NOC experience.
•    Comtech SLM5650B and/or ViaSat MD1366 experience strongly preferred
•    iDirect certifications
•    Microsoft Office suite
•    IP routing and switching related certifications in areas of Juniper or Cisco technologies
•    Use of various trouble ticketing systems like Remedy, SL1, Service now, etc.
•    Use of interference monitoring tools such as SatMonics, etc.
•    Use of network monitoring tools such as Solarwinds etc.
 

COVID-19 continues to significantly impact our employees, families, and communities. With employee health and safety as our top priority, Leonardo DRS is taking action to address the risk and uncertainty COVID variants pose in the workplace.  We require all newly hired employees in the United States to be fully vaccinated, unless a medical or religious accommodation is formally approved by Leonardo DRS prior to commencing employment.

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

Our employees appreciate a culture of open honest communications, and fair and equitable treatment. We accomplish this through:

INTEGRITY. At Leonardo DRS ethics and accountability always comes first.

OPERATIONAL EXCELLENCE. We set high standards of performance for ourselves and others. We consistently deliver excellent products and services. We adhere to quality levels demanded by our customers. We assume responsibility and accountability to achieve excellence. We settle for nothing less.

CUSTOMER FOCUS. We go above and beyond to meet customer needs, and work to create long-term relationships with our customers.

DIVERSITY, EQUITY, & INCLUSION. We accept unconditionally the value that every individual has to offer. We embrace different points of view. We continually foster an environment that enables all employees to contribute to their full potential. We cooperate together as a diverse workforce serving a diverse population.

INNOVATION.  At Leonardo DRS, innovation is in our DNA. We have built this company through the innovative ideas of our employees and continue to foster an environment that rewards new ideas to help our government and military customers save lives, solve critical problems and modernize to ensure mission success for years to come.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at www.leonardodrs.com


Nearest Major Market: Tampa