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AISR Operations Center Tier 2 Technician


Tampa, FL, US, 33621

Job ID99965 

The Leonardo DRS Global Enterprise Solutions business delivers world-class mission-critical satellite communications and security solutions with unmatched reliability and support anywhere in the world.

Job Summary

Opportunity Summary
Location: MacDill AFB, FL
The Tier 2 Management Center Technician will provide tier 2 and tier 3 satellite and network operations support.  Tier 2 and tier 3 level support is considered advanced support which includes the day-to-day operation, Quality Control (QC) and oversight of a Ku/Ka Spread Spectrum (KuSS) networks and associated equipment, Master Station Log (MSL) entries and Remedy trouble ticket entries. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.  The Technician will provide daily operational support for ViaSat Arclight hubs and remote systems supporting global TDMA/IP networks.  As an integral part of the team, the Technician’s tasking may include shift work, including weekends and holidays.
Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. May include local and wide area networks, data, and voice communications. Networks may be one or a combination of terrestrial, wireless, or satellite.

Job Responsibilities

Primary & Essential Accountabilities
•    Continuously monitor network and space segment performance to provide customer tier 2 and tier 3 support as required.
•    Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
•    Monitor ViaSat Arclight equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
•    Prepare reports on network utilization, performance and activity as required.
•    Open and track trouble tickets as required to resolve network or terminal issues.
•    Provide Quality Control (QC) and oversight of configuration files, Master Station Log (MSL) entries and Remedy trouble ticket entries
•    Isolate and correct network faults provided software toolsets.
•    Troubleshoot network anomalies, satellite outages, and any deployable KuSS terminal satellite related issues.
•    Proactively monitor the AISR-T networks for impending issues by using an analysis of measured vs. planned performance, detection and analysis of performance trends, and the KuSS terminals performance characteristics.
•    Manage service restoration activities and track/update trouble ticketing system (Remedy).
•    Provide status reports to customers and management personnel.
•    Provide testing and implementation support of new software releases for deployed network equipment.
•    Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing.
•    Maintain timely and accurate helpdesk records using the ticket management system.
•    Assist with the detailed project planning efforts on larger projects, and may act as a project manager on smaller efforts.
•    May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives.
•    Provide technical input to the development of information technology project planning.
•    Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•    Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs.
•    Protect organization's value by preserving the confidentiality of information.

Job Responsibilities Part II

•    Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices
•    Resolves interoperability problems to obtain operations across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like
•    Configures systems to user environments
•    Supports acquisition of hardware and software as well as subcontractor services as needed
•    May contribute to proposal efforts
•    Support, communicate, reinforce and defend the mission, values and culture of the organization
•    Attend appropriate engineering, customer or business meetings
•    May lead less experienced engineers


Qualification Requirements
•    Bachelors degree in Computer Science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience).
•    Two (2) to five (5) years education or progressively more responsible experience in network system support duties.
•    Fluency in technologies and application domain
•    Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
•    Experience managing and supporting KuSS Arclight ground hub and air component solutions, TCP/IP and general networking concepts and SATCOM/RF concepts
•    Must meet DoD 8570 certification requirements for the position. 
Qualification Preferences
•    IP Routing
•    Linux/Unix
•    Microsoft Office suite
•    Trouble ticket tracking
•    Technical certification (CCNA, CCDA, CCNP or CCDP) 

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

Our employees appreciate a culture of open honest communications, and fair and equitable treatment. We accomplish through:

INTEGRITY. At Leonardo DRS ethics and accountability always comes first.

QUALITY. We set high standards of performance, and consistently deliver excellent products and services.

CUSTOMER FOCUS. We go above and beyond to meet customer needs, and work to create long-term relationships with our customers.

DIVERSITY. We embrace different points of view, and continually foster an environment that enable all participants to contribute to their full potential.

INNOVATION.  At Leonardo DRS, innovation is in our DNA. We have built this company through the innovative ideas of our employees and continue to foster an environment that rewards new ideas to help our government and military customers save lives, solve critical problems and modernize to ensure mission success for years to come.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at www.leonardodrs.com