Senior Field Service Technician


Groton, CT, US, 06340

Job ID: 107827 


The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities.

Job Summary

Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing at our customer site in Groton, CT.

Job Responsibilities

  • May provide work leadership and technical assistance to lower-level technicians
  • Serve as customer contact on technical issues
  • Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
  • Conduct repairs and/or modifications using a variety of hand tools and test equipment 
  • Demonstrate setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Deliver technical solutions to customers with a high degree of professionalism
  • Determine and recommend which products or services best fit the customer’s needs
  • Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
  • Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
  • May provide formal/informal training of customer personnel
  • Demonstrate great customer service skills
  • Work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively
  • Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
  • Support, communicate, reinforce and defend the mission, values and culture of the organization


  • High school diploma or GED with 5+ years of work experience
  • Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Must be able and willing to travel
  • Must have or be eligible to obtain U.S. passport
  • U.S. Citizenship required. This position requires an active DOD Secret-level security clearance upon commencement of employment.
  • Software skills with C, C++, Java and Visual Basic, a plus
  • Outstanding communication skills (written and oral)
  • Excellent teambuilding and leadership skills.
  • Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

#NEL   #LI-AS1

U.S. Citizenship required. This position requires an active DOD security clearance at commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. 
*Some employees are eligible for limited benefits only


Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

The DRS culture is defined by our Core Values and Principles: 

- Integrity
- Agility
- Excellence
- Customer Focus
- Diversity, Equity & Inclusion
- Innovation

We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at

Nearest Major Market: Hanover
Nearest Secondary Market: Chesterfield