IT Support Technician - Temporary

Job Summary

Primary responsibility will in support of the end-of-life computer replacement project. This includes imaging, installing software, installing all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Job Responsibilities

• Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
• Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
• Monitor and test PC performance and provide statistics and reports
• Maintain communications with end users to ensure systems continually meet business needs
• Place and escalate vendor service calls when necessary to resolve hardware or software failures
• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
• Generate metrics, project status reports and operating status reports for management and team members
• Prepare, coordinate and support user training and documentation and provide technical assistance for post - implementation support issues
• Perform routine to moderately complex problem analysis and resolution design for systems and applications
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Job Responsibilities Part II

• Maintain timely and accurate helpdesk records using the ticket management system
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Protect organization's value by preserving the confidentiality of information

Qualifications

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
• Two (2) to five (5) years of directly related experience in IT support
• Certification(s) (e.g., Network +, A+) are preferred for relevant systems
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

The expected pay scale for this position is $25.00/hr - $34.00/hr. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, DRS Daylight Solutions considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate’s relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.