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Senior Field Service Technician

Location: 

Menomonee Falls, WI, US, 53051

Job ID: 102530 

 

The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world.

Job Summary

Upper-level technical position that requires advanced mechanical and electrical skills and proven customer service skills. Service work may include, but is not limited to, performing independent maintenance, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel in remote setting with little or no direct supervision.  This position requires permanent location at customer’s build site and frequent travel to production test facility engineering/production testing.
 

Job Responsibilities

  • Responsible for providing a variety of general to moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
  • Troubleshoots and resolves equipment issues by utilizing drawings and technical documentation
  • Conducts repairs and/or modifications using a variety of hand tools and test equipment  
  • Demonstrates setup and adjustment of equipment for potential users or operators 
  • Completes appropriate written documentation and feedback for onsite service and installations
  • Delivers technical solutions to customers with a high degree of professionalism
  • Determines and recommends which products or services best fit the customer’s needs
  • Records these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
  • May provide formal/informal training of customer personnel
  • Demonstrates good customer service skills
  • Ability to work variable shifts and up to 12 hour shifts to perform necessary testing and support
  • Exhibits mature judgment and communicates effectively
  • Punctuality and attendance are considered essential functions of this position.  Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12 month period.  Punctuality and attendance are considered essential functions in light of the fact that the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling.
  • Supports, communicates, reinforces and defends the mission, values and culture of the organization
     

Qualifications

  • High School Diploma or GED with 10+ years experience, Associates in Engineering/Technical discipline degree with 5+ yrs work experience or equivalent experience of direct relevance to duties and responsibilities on US Navy vessels with 6+ yrs, required.
  • Methodical documentation skills with the ability to provide accurate, complete and timely technical service reports. 
  • Proficient in the use of a laptop computer and related software. 
  • Must be able and willing to relocate and travel
  • Must have or be eligible to obtain US Passport
  • United States Citizenship and ability to obtain security clearance, required

Additional Desirable Qualifications Skills and Knowledge

  • Software skills with C, C++, Java and Visual Basic, a plus
  • Outstanding communication skills (written and oral) 
  • Excellent teambuilding and leadership skills.
  • Work history of proven technical skills.
  • Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful.
     

Physical Requirements

Frequent lifting, stooping, bending, kneeling.  Most work performed in a naval ship yard and construction environment.  Travel required up to 60% of the time. 
 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #NPS

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

Our employees appreciate a culture of open honest communications, and fair and equitable treatment. We accomplish through:

INTEGRITY. At Leonardo DRS ethics and accountability always comes first.

QUALITY. We set high standards of performance, and consistently deliver excellent products and services.

CUSTOMER FOCUS. We go above and beyond to meet customer needs, and work to create long-term relationships with our customers.

DIVERSITY. We embrace different points of view, and continually foster an environment that enable all participants to contribute to their full potential.

INNOVATION.  At Leonardo DRS, innovation is in our DNA. We have built this company through the innovative ideas of our employees and continue to foster an environment that rewards new ideas to help our government and military customers save lives, solve critical problems and modernize to ensure mission success for years to come.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at www.leonardodrs.com


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee