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Master Field Service Technician

Location: 

VA, US

Job ID: 102036 

 

The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world.

Job Summary

Provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel.  Act as team leader, providing work leadership and technical guidance to lower- level technicians.  Serve as expert to customer on complex technical issues.

Job Responsibilities

  • Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
  • Prepare reports to evaluate service ability issues
  • Demonstrate setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
  • Determine and recommend the most cost effective products or services that would best fit the customer’s needs
  • Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
  • Formulate recommendations for changes in product or test methods
  • Demonstrate great customer service skills
  • Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively
  • Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
  • Support, communicate, reinforce and defend the mission, values and culture of the organization
     

Qualifications

  • High school diploma or GED with 10+ years of work experience
  • Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Must be able and willing to travel
  • Must have or be eligible to obtain U.S. passport
  • U.S. citizenship and active security clearance required
  • Software skills with C, C++, Java and Visual Basic, a plus
  • Outstanding communication skills (written and oral)
  • Excellent teambuilding and leadership skills.
  • Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful
     

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #NPS

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

Our employees appreciate a culture of open honest communications, and fair and equitable treatment. We accomplish through:

INTEGRITY. At Leonardo DRS ethics and accountability always comes first.

QUALITY. We set high standards of performance, and consistently deliver excellent products and services.

CUSTOMER FOCUS. We go above and beyond to meet customer needs, and work to create long-term relationships with our customers.

DIVERSITY. We embrace different points of view, and continually foster an environment that enable all participants to contribute to their full potential.

INNOVATION.  At Leonardo DRS, innovation is in our DNA. We have built this company through the innovative ideas of our employees and continue to foster an environment that rewards new ideas to help our government and military customers save lives, solve critical problems and modernize to ensure mission success for years to come.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at www.leonardodrs.com