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Field Service Technician (Madison AL)

Location: 

Madison, AL, US, 35758

Job ID: 113173 
Location: Madison AL on customer site 
Schedule: 9/80 

 

The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA.  EOIS develops, manufactures, and supports infrared and electro-optical solutions for soldiers, ground vehicles and airborne platforms.  We offer an exciting and challenging work environment, a competitive salary and benefits package, and a business culture that rewards performance. 

 

 Employing the world’s brightest. Supporting the world’s bravest.

Job Summary

Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing. Troubleshoot and determine equipment issues by utilizing drawings and technical documentation.

Job Responsibilities

  • Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
  • Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
  • Conduct repairs and/or modifications using a variety of hand tools and test equipment
  • Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Deliver technical solutions to customers with a high degree of professionalism
  • May provide formal/informal training of customer personnel
  • Identify, analyze, and repair product failures, orders and replaces parts as needed
  • May recommend which products or services best fit the customers needs
  • Demonstrate great customer service skills
  • Work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively
  • Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
  • Support, communicate, reinforce and defend the mission, values and culture of the organization
  • Assist in shipping and receiving equipment and parts
  • Receive parts and equipment to locations in warehouse

Job Responsibilities Part II

  • Perform daily routine Inventory spot checks in warehouse to ensure 100% Inventory.
  • Package sensitive items securely for shipping (According to SPI when available).
  • Use forklift to load/unload trucks and put equipment into location

Qualifications

·       High school diploma or GED with 2+ years of work experience

·       Proficient in the use of a laptop computers, mobile devices, and related software

·       Must be able and willing to travel

·       Must have or be eligible to obtain U.S. passport

·       U.S. citizenship and ability to obtain security clearance required

·       Software skills with C, C++, Java and Visual Basic, a plus

·       Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. 
*Some employees are eligible for limited benefits only

 

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.


Our Vision. To be the leading mid-tier defense technology company in the U.S.

Our Values. The Leonardo DRS culture is defined by our Core Values and Principles: 

- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation

We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.


Nearest Major Market: Huntsville

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