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IT Support Technician

Location: 

Lemont Furnace, PA, US, 15456

Advanced Acoustic Concepts, LLC, a joint venture between Leonardo DRS and Thales USA, is a technical leader in the fields of sonar systems, sonar signal processing, acoustic training systems, and open architecture system and software integration. The venture focuses on emerging areas in the undersea warfare domain where the customer has identified mission-critical needs. For additional information about Advanced Acoustic Concepts, please visit our website at http://www.aaccorp.com.

 

Title: Information Technology Support Technician
 

Job Location: Lemont Furnace, PA (Uniontown Area)

Job Summary

Advanced Acoustic Concepts is seeking an IT Support Technician for our Lemont Furnace, PA location. This position will support and maintain in-house computer systems, desktops, and peripherals.  This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This role will also function in an IT help desk capacity.

Job Responsibilities
  • Support and maintain in-house computer systems, desktops, and peripherals.  This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems 
  • Evaluate, prioritize and respond to service requests with a resolution
  • Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
  • Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Monitor and test PC performance and provide statistics and reports
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Maintain communications with end users to ensure systems continually meet business needs
  • Perform periodic system maintenance
  • IT Help Desk responisibilities
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures
  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
  • Write technical specifications for purchase of PCs, networking hardware and related products
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
  • Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
  • Generate metrics, project status reports and operating status reports for management and team members
  • Provide guidance to less experienced personnel
  • Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
  • Provide service desk and technical support to users
  • Perform routine to moderately complex problem analysis and resolution design for systems and applications
  • Support, communicate, reinforce and defend the mission, values and culture of the organization
  • Maintain timely and accurate helpdesk records using the ticket management system
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 
  • Protect organization's value by preserving the confidentiality of information
     
Qualifications
  • Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)
  • Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
  • Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
  • Two (2) to five (5) years of directly related experience in IT support
  • Certification(s) (e.g., Network +, A+) are preferred for relevant systems
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Ability to successfully interact with all levels of management, other IT professionals and end-users
  • Strong analytic and problem-solving skills
  • Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
     

Physical Requirements:

  • Sitting up to 75% of the time
  • Walking, Standing up to 25% of the time
  • Bending up to 10% of the time

 

AAC works on a 9/80 compressed work schedule, where employees work 80 hours in 2 weeks, and off every other Friday.

 

Advanced Acoustic Concepts, LLC; DRS Technologies, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #MCSS

Our Mission

To build shareholder value through a commitment to high ethical standards and a superior performance culture focused on customers, employees, financial results and corporate citizenship.

Our Vision

To be the leading mid-tier defense technology company in the U.S.

Our Values

Our employees appreciate a culture of open honest communications, and fair and equitable treatment. We accomplish through:

INTEGRITY. At Leonardo DRS ethics and accountability always comes first.

QUALITY. We set high standards of performance, and consistently deliver excellent products and services.

CUSTOMER FOCUS. We go above and beyond to meet customer needs, and work to create long-term relationships with our customers.

DIVERSITY. We embrace different points of view, and continually foster an environment that enable all participants to contribute to their full potential.

INNOVATION.  At Leonardo DRS, innovation is in our DNA. We have built this company through the innovative ideas of our employees and continue to foster an environment that rewards new ideas to help our government and military customers save lives, solve critical problems and modernize to ensure mission success for years to come.

Leonardo DRS, Inc. is committed 
to building a diverse and inclusive workplace where everyone feels valued.  We are committed to building a workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. At Leonardo DRS, we believe that a diverse and inclusive environment makes us a stronger Company. We embrace different points of view, respect one another in the workplace, and understand that an inclusive environment furthers creativity, innovation, and business performance. 

For additional information on  Leonardo DRS, please visit our website at www.leonardodrs.com