Field Service Technician

Job Summary

Reporting to the Contracts Specialist, the R&O / Field Service Technician is primarily responsible for repairing and servicing DRS Pivotal Power products on site in the Bedford facility. This can include refurbishing units, diagnosing, and troubleshooting issues, implementing repairs, and completing final acceptance testing activities. Additional duties include providing routine technical maintenance, repairs, modification, equipment setup and testing in the field. This can either be on-board naval vessels, at support depots or customer locations.

As the Field Service Technician, your main responsibilities will include (but not be limited to):

• Responsible for providing routine technical maintenance, repairs, modification, equipment setup and testing
• Support DRS equipment in operating environments at depots, training sites, and customer field operations with training, operation or repair. Some equipment is located in awkward, physically demanding locations
• Provide remote assistance via phone/email
• Assists with repairs and/or modifications using a variety of hand tools and test equipment 
• Assists in demonstrating setup and adjustment of equipment for potential users or operators 
• Ability to work variable shifts and up to 12 hour shifts to perform necessary testing
• Punctuality and attendance are considered essential functions of this position. Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements. 
• Takes direction and instruction from others 
• Provides regular status and progress reporting to management
• Completion of assigned task on time and within technical requirements
• Communicate clearly (written and oral) with other company personnel and the customer as required
• May participate in preparation of less complex proposals
• Attend appropriate engineering, customer or business meetings as required
• Demonstrates great customer service skills
• Support, communicate, reinforce, and defend the mission, values and culture of the organization

What you require to be successful in this role:

• Possession of an Electrical Engineering Technician/Technologist Diploma and/or equivalent work experience 
• Minimum of 2 to 5 years of related work experience in an electronics manufacturing environment 
• Ability to travel with minimal notice
• Valid Passport
• Ability to obtain corporate credit card
• Good problem-solving skills are key to make independent studies, analyses, interpretations, and conclusions 
• Effective technical report writing skills to collect, organize, analyze, and interpret data for varied audiences 
• Highly effective customer service skills 
• Excellent time management skills and ability to prioritize and meet work schedules 
• Ability to manage multiple technical assignments 
• Excellent communication skills (written and verbal)
• Proven team player in a multifunctional and changing technical environment

Benefits of Working with DRS Pivotal Power

• A motivating team-based environment where your achievements matter
• An opportunity to work on industry leading edge technology
• Flexible work hours and a compressed work week to promote a healthy work/life balance
• Industry leading wellness program including:
  • Health, dental, and vision coverage available on first day of hire at no cost to the employee with access to virtual healthcare
  • Access to Employee and Family Assistance Program
• Competitive compensation including:
  • Reimbursement for professional development initiatives and memberships plus access to free online learning resources
  • Registered Retirement Savings Plan with matching company contributions with access to complimentary financial planning
  • Maternity and Parental leave top-up
  • Vacation, personal days, sick leave, and additional company paid days off